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Frequently asked questions

deally the cleaning performance is such that all residues including the care products are removed during the cleaning process. All instruments with metal sliding surfaces should therefore be oiled after each cleaning process as recommended by the manufacturer.
A. We know that returns cost everyone time and money so we avoid them by being proactive. We make sure the customer approves a sample of the exact product that we are selling before they place an order. Our quality assurance program assures that we have less than 1% of our products ever returned due to dissatisfaction.
Our Website has autmated Quote request system, We respond to all requests within 24 hours. Please try to be specific about sizes, brands, etc. If you don't specify a certain brand name we will provide the product with the most value. (It may not be the cheapest- we look at quality and value - not just cost.)
Yes. We adhere to strict environment friendly production process and continuously try to improve our production operations with latest techniques to minimize the impact on environment. Yes. We adhere to strict environment friendly production process and continuously try to improve our production operations with latest techniques to minimize the impact on environment.
Just contact us. We are constantly introducing new styles and developing products to meet the specific, changing needs of our customers.